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Build Service Terms & Conditions

Plum Play (‘Plum’) has joined forces with contractors Kent Flat Pack (’Contractor’), to provide an installation service for our products (’Goods’) to our customers (‘Customer’/’You’/’Your’) in an ever growing number of geographical areas.

By opting to use the Contractor services, you agree to the following terms in addition to our Contractor terms provided in the Kent Flatpack Information Pack

A contract to supply services shall be created when the Contractor has accepted an offer by Customer for the purchase and supply of services and acceptance of contract will be subject to the Contractor conditions.

A suitable date for installation will be fixed directly by Contractor with Customer directly in accordance with their Information Pack.

Contractor is not authorised to make modifications to the Goods. Any unauthorised modification to the product may affect the safety of your Goods and will void your warranty. For the avoidance of doubt this means the Goods shall be built by Contractor strictly in accordance with the manufacturers instruction and safety manual.

Risk in and to the goods passes to You upon delivery. You should insure and store the goods in a suitable, dry and safe place so as to avoid any damage to or theft of the goods prior to installation.

Contact Us

If you have not already submitted a support ticket and need assistance, please submit a ticket HERE, and we will get back to you as soon as we can.

To ensure we can assist you as quickly as possible, please avoid submitting multiple tickets, as you will lose your place in our system, and this may result in a longer wait time.

If you have an order or product query please contact us via the contact form. This is the quickest and most efficient way for us to process your query.

It is advisable to check out our Help Centre page first, as this provides links to all necessary information.



United Kingdom
Plum Products Ltd
The Cliff, Middle Street
Ingham, Lincolnshire
LN1 2YQ
UNITED KINGDOM

+44 344 880 5302
www.plumplay.co.uk
USA
www.plumplay.com
Hong Kong
Plum Products Hong Kong Ltd
Unit 705, 7/F, Tower A,
New Mandarin Plaza
No.14 Science Museum Road
Tsim Sha Tsui East, Kowloon
HONG KONG

+852 2368 2900

UK:
Plum Products Ltd
The Cliff, Middle Street, Ingham, Lincolnshire, LN1 2YQ, UNITED KINGDOM
Registered in England No. 2285392
Registered Address: Plum Product ltd, The Cliff, Middle Street, Ingham, Lincolnshire, LN1 2YQ
VAT No: GB 494 0929 15


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