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FREQUENTLY ASKED QUESTIONS
Here you'll find your most popular questions answered by our team of technical specialists and customer service experts.
DELIVERY & RETURNS
Mainland delivery from £6.95. We deliver to the whole of the UK, including all remote locations.
SPARE PARTS FINDER
Our authorised spare parts are designed for the perfect fit and performance to get your toys back up and running.
REGISTER YOUR PRODUCT
Fill in the product registration form to register your product and claim your extended warranty.
WARRANTY CLAIM FORM
Has your product developed a manufacturing defect within the warranty period? Fill in the online form to submit a claim.
WOOD SPLITS
Wood is a natural product and will split. This does not affect its strength. Click on this option to learn more.
TRAMPOLINE ASSEMBLY VIDEOS
Need some help assembling your trampoline? Watch our experts show you how.
CONTACT US
Need a hand, have a question, or just want to leave feedback? Find out how you can contact us.
Promoted articles
My poles have splits and cracks. Is this normal?
Recent activity
How much sand do I need to buy to fill my sand pit?
General product information
Where can I buy a replacement sand pit cover?
Sand and water play
Do you offer a build service?