Extended Warranty Periods
The table below shows the warranty you will be entitled to once you register your product. Register your product now to take advantage of these extended warranty periods.
Please note that the below table only applies to products purchased from 2018 onwards.
You must register your product within 90 days of purchase to qualify for extended warranty.| Product | 2018 Standard Warranty | Extended Warranty | |||
| Plum® Trampolines | Frame | Pad | Mat | Net | All Components |
| Premium Magnitude, Latitude | 10 Years against failure due to rusting | 2 Year | 5 Year against failure due to rotting | 1 Year | + 12 Months |
| Whirlwind, Magnitude, Space Zone II, Space Zone II Evolution | 5 Years against failure due to rusting | 2 Year | 2 Year | 1 Year | + 12 Months |
| In-ground | 5 Years against failure due to rusting | 2 Year | 2 Year | N/A | + 12 Months |
| Junior 4.5ft & 6ft, Junior Jumper 7ft | 1 Year against failure due to rusting | 1 Year | 1 Year | 1 Year | + 12 Months |
| Fun, Wave, Colours by Plum®, Create Your Own Trampoline, 11ft Square, 8x14ft Rectangular | 1 Year | 1 Year | 1 Year | 1 Year | + 6 Months |
| Plum® Wooden Round Pole / Dimensional Swings, Climbing Frames & Play Grounds | Wood | Hardware & Accessories | Slide | Fabric | All Components |
| Create Your Own Swing Set | 5 Years against failure due to rot | 2 Year | 1 Year | 1 Year | + 12 Months |
|
Baby Swing Set, Growing Swing Set, Quoll, Toddlers Tower, Tamarin, Single Swing, Double Swing, Indri, Lookout Tower with Swings, Bush Baby, Marmoset, Macaque, Colobos, Gibbon, Spider Monkey, Orang-utan, Uakari, Meerkat, Giant Baboon, Loris, Vervet, Capuchin, Silverback, Muriqui |
5 Years against failure due to rot | 1 Year | 1 Year | 1 Year | + 12 Months |
|
Discovery Create & Paint Easel, discovery Mud Pie Kitchen, Discovery Woodland Treehouse, Lodge Wooden Playhouse, Bonobo II, Kudu, Climbing Pyramid with Swings, Climbing Pyramid, Climbing Cube, Lookout Tower, Swing Arm Attachment for Climbing Pyramid, Great and Grand Teepee Hideaway, Adventure Playhouse, Warthog, Bison, Wildebeest |
5 Years against failure due to rot | 1 Year | 1 Year | 1 Year | + 12 Months |
| Plum® Metal Swings & Climbing Frames | Frame | Hardware & Accessories | Slide | Fabric | All Components |
|
My First Metal Play Centre, Single Swing Set, Sedna, Eris, Helios, Jupiter, Premium Metal Swings, Metal Dome, Climbing Dome with Slide, Large climbing Dome with 4ft Slide, Giant Climbing Dome with 6ft Slide, Deimos, Phobos |
1 Year | + 6 Months | |||
| Plum® Outdoor Toys | Components | All Components | |||
|
Sand Pits, Children's Outdoor Furniture, Bouncy castles, Garden Games, See-Saws |
1 Year | + 6 Months | |||
| Plum® Role Play | Components | All Components | |||
| Cooking, Play Sets, Doll Houses | 1 Year | + 6 Months | |||
Contact Us
If you have not already submitted a support ticket and need assistance, please submit a ticket HERE, and we will get back to you as soon as we can.
To ensure we can assist you as quickly as possible, please avoid submitting multiple tickets, as you will lose your place in our system, and this may result in a longer wait time.
If you have an order or product query please contact us via the contact form. This is the quickest and most efficient way for us to process your query.
It is advisable to check out our Help Centre page first, as this provides links to all necessary information.
| United Kingdom Plum Products Ltd The Cliff, Middle Street Ingham, Lincolnshire LN1 2YQ UNITED KINGDOM +44 344 880 5302 www.plumplay.co.uk |
USA www.plumplay.com |
Hong Kong Plum Products Hong Kong Ltd Unit 705, 7/F, Tower A, New Mandarin Plaza No.14 Science Museum Road Tsim Sha Tsui East, Kowloon HONG KONG +852 2368 2900 |
UK:Plum Products Ltd
The Cliff, Middle Street, Ingham, Lincolnshire, LN1 2YQ, UNITED KINGDOM
Registered in England No. 2285392
Registered Address: Plum Product ltd, The Cliff, Middle Street, Ingham, Lincolnshire, LN1 2YQ
VAT No: GB 494 0929 15